Service Now Senior Manager
Location: Aberdeen, Birmingham & Other locations
Capability: Consulting
Job details
Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Gibraltar, Glasgow, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle upon Tyne, Norwich, Nottingham, Plymouth, Reading, South Coast - Southampton, Watford
Capability: Consulting
Experience Level: Senior Manager
Type: Full Time or Part Time
Service Line: Technology & Data
Contract type: Permanent
Job description
Senior ServiceNow Senior Manager
The Role:
As a Senior ServiceNow Senior Manager you will be responsible for leading delivery of ServiceNow based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.
Key aspects of the role are:
- Lead the technical delivery of a portfolio of projects based on the ServiceNow platform
- Define technical solutions (at an architectural and design level of detail)
- Provide senior technical leadership and mentoring to junior architects and offshore development teams.
- Deliver compelling solution demonstrations across the ServiceNow platform.
- Assist development teams in resolving technical issues through all stages of the project lifecycle.
- Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
- Support the ServiceNow presales opportunity lifecycle.
- Contribute to the development of KPMG’s ServiceNow based product roadmap.
- Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.
The Person
Required experience:
- 8+ years of experience in consulting / professional services and technical delivery
- A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least 3 product suites
- Experience of agile and traditional software and project methodologies
Preferred experience:
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- ServiceNow Certified Application Developer (CAD)
- Certified in ITIL Foundation (v3 or v4)
- Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
- Understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
- Ability to author clear and comprehensive documentation
Why Consulting at KPMG?
Technology is a critical focus for us. It underpins everything we do. We're investing in technology like never before – not least because the pace of technological change is disrupting organisations in new and challenging ways. Through advanced data analytics and emerging tech-enabled solutions like AI and machine learning, we're helping clients across diverse sectors to navigate that change. We enable them to avoid any unnecessary risks and to uncover new, transformative opportunities that could give them a competitive edge. A career here means stretching your skills and honing your expertise by solving complex problems as part of a collaborative, results-driven and supportive team. Whether we're helping our clients to reduce their costs, make better decisions, improve efficiencies or deploy the latest technologies, we bring together broad specialisms and talents to deliver robust, connected solutions.
Read about ConsultingAbout KPMG
With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, Deal Advisory and Technology Services to diverse clients.
About KPMGOur Values
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Read moreAgile working
From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you.
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We want you to bring your full self to work - to make this a place where people from every background thrive.
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We welcome applications from people who have taken a career break.
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