Assistant Manager

Assistant Manager

United Kingdom

People Services, ES

Employer Reward Services provides advice and support to employers to fulfil their UK and overseas compliance obligations.   The team also provide advice to clients on all aspects of employee pay and reward and have built technology (elements) to support employers to administer and communicate their reward strategy.

An opportunity exists for an Assistant Manager to join our ERS team in London to implement our elements technology for clients.

The successful candidate will work with our reward advisors to design and configure the elements technology to the meet the client requirements.  The candidate will need strong evidence to support experience in the following areas:

Project Management

Oversee the implementation and renewal projects end to end using project management methodologies and tools. This will include and is not limited to:

• Project plans (MS Project)
• RAID Log
• Workflow and testing support tools e.g., Jira

Drive the set-up of implementation and in-year processes for each client to support and facilitate the on-going management of the Flexible Benefits scheme. Manage junior resources and associated colleagues to complete the monthly BAU processes.

To proactively monitor client accounts, report to Senior Manager on any fee issues and assist leadership with monitoring the cost and fulfil the billing duties.

Client Relationships

• Develop and build client relationships by meeting with the client in person or virtually to discuss and manage the projects.
• Identify opportunities for proposition enhancement and other services offered by the department (Benefit Consultancy, Employment Tax, Pensions, Payroll and Reward)

Scheme & Benefit Design

• Drafting and review of platform specifications including design and technical specifications, import and reporting specifications.
• Oversee client UAT testing – managing all issues and driving to a point of resolution.
• Consulting on best methods of delivery for flex schemes
• Experience of working with risk and non-risk benefits with broker and providing advice to clients as required.
• Working on multiple concurrent projects and engagements.

Team Development

Delegate effectively to junior team members, taking responsibility and accountability for their work and performance.

Ability to coach and provide feedback/direction to less experienced team members.

Input to business and team strategy/development by raising technology improvements/enhancements with the product owner based on:

• Understanding the drivers for Flex and of the HR and benefit issues that our clients face, ensuring that the ongoing Flex design for our clients is best structured to address the issues they encounter.
• Maintaining awareness of the Flexible Benefits industry, market developments and key competitor activity to ensure the technology remains competitive.

The successful candidate will have the following skills:-

• Takes personal responsibility and accountability for own work and guides others around best work practices
• Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work
• Continuously learns from experiences. Seeks out feedback and development opportunities
• Gives clear directions, positive and constructive feedback. Coaches less experienced staff
• Works in a cooperative, respectful manner with colleagues, clients and the wider community
• Analyses problems, identifies core issues, investigates, evaluates and integrates information
• Communicates with impact, in a way that is open, honest, consistent and clear
• Builds the reputation of KMPG through the quality of work, knowledge and experience
• Monitors and upholds high quality of service and products to clients (internal and external).

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do.

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.